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Any question? Call us at : +33 (0)6 2314 3904 (L/V -9H/18H)

BLACKSTAR-SHOP
roots 'n' conscious shop    

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    Conditions of sale

    SALE PRICE

    The selling price of the items are shown in Euros and are subject to change during the year. Only the prices listed on the site at the time of validation of the order will be considered for billing.

    DELIVERY

    Not send orders on Saturday and public holiday.

    The shipping is free for orders in France above 145 euros (amount may be changed without notice).
    Orders are sent within 24 hours by postal services (Colissimo) or Carrier upon receipt of payment. Orders paid before 10:00 are shipped the same day. Any delay is reported to the client by e-mail or phone call and do not give rise to any compensation.

    After validation of an order, the customer, to complete it, can contact us by email to make the supplement without paying additional fees send. In the case of a second order with a start on the same day, at the same address, and no information from the client, BLACKSTAR-SHOP is free to reduce the number of packages. In this case and on the customer's request, a refund will be given EUR 4 form to have.

    PROBLEM DELIVERY

    In the case of a return package for failure to address, incomplete or not COMPLAINT Postal parcel within the time, the customer may request a refund of purchase less shipping and returns its control expenses (6 euros). A different address may be requested.

    In cases where a damaged or incomplete parcels succeed to the recipient, it is up to the latter to make reservations at the post office and notify BLACKSTAR-SHOP so that the process of repairing the damage is established.

    In case of disputes with the carrier, if the çi, claims to have delivered the package (via computer tracking of the package), the responsibility for BLACKSTAR-SHOP could be called into question.

    A claim or complaint will be filed by our company and feedback will inform the customer in a period of approximately 15 days.

    DELIVERY FAILURE

    When returning an order for a defect of address, or not discoverable éronné by the postal service, the parcel is returned to the address of the recipient's choice at his own expense if the address corresponds to that given in taking orders. In case of refusal to pay the supplement, the command is canceled and refunded within 30 days (less shipping).

    ALL PACKAGES RETURNED BY MAIL AND NOT CLAIMED BY THE CUSTOMER CAN NOT BE THE SUBJECT OF A COMPLAINT AND PAST RESEARCH WITHIN ONE YEAR.

     

    CASH ON DELIVERY

    VALID ONLY ON PARIS.

    Charges against delivery: € 5. Delivery by courier within 48 hours.

    PAYMENT BY CHEQUE

    The products ordered will be removed from the shop ( still available for sale) when the settlement is received.

    If one or more products were no longer available when the settlement is recorded, the shipping package will be delayed by the period of unavailability of the products concerned. A refund check of the products missing in the case of unavailability than 3 weeks.

    RETURN & EXCHANGE

     

    All standard exchange or return will be done on return of the purchased product in its new state after notifying our customer service within 7 business days . After this time any exchange or return will not be accepted. Return of product will necessarily Colissimo or Letre max ..

    Exchange: Return costs are the customer's responsibility and will be reimbursed by Blackstar shop as good discounts.
    R
    eturn: The different postage will not be refunded (sending and return of the parcel). The refund of the goods purchased will be via paypal or bank check within a maximum period of 30 days.


     

    CONFIDENTIALITY

     

    The use of your information is for the exclusive use of BLACKSTAR-SHOP and could not in any case be transferred to a third party. In accordance with law 78-17 of 6 January 1978, the customer has a right to access and correct their information and may upon written request or e-mail asking to be removed from our database.


    INTELLECTUAL PROPERTY

    All entries, photos and comments on the site www.blackstar-shop.com are the exclusive property and inalienable Blackstar-shop.com.
    Any copying or other use constitutes an infringement and as such are sanctioned by the Code of Industrial Property.